Privacy and Policy

Website Credit Card Payment Terms and Conditions

Welcome to the Serve Denton website. By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Serve Denton’s relationship with you for this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Serve Denton’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1980 E. University Drive, Denton, TX 76209. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
1. Please be aware when purchasing tickets for events or making a donation, all sales are final, therefore refunds cannot be made.
2. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
3. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:
a. Identity.
b. Personal Settings including your preferences.
c. Tracking users’ interactions with our website.
4. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
5. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
6. This website contains material which is owned by or licensed to Serve Denton. This material includes, but is not limited to, the design, layout, look, appearance and graphics.
7. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
8. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
9. This website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
10. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Texas.

Donor Privacy Policy & Bill of Rights

Serve Denton is a non-profit 501(c)(3) organization that supports nonprofits that open doors for people to become self-sufficient. Our commitment to donor privacy is evident in our Donor Privacy Policy and Donor Bill of Rights.

Donor Privacy Policy
Serve Denton is primarily funded through the generosity of our donors. Our donors are the ones who make the mission of Serve Denton possible, and maintaining a positive and trusting relationship with them is vital. We at Serve Denton understand that confidentiality is very important and we are strongly committed to protecting the privacy of our donors. We have developed this privacy policy to ensure our donors that their information will not be shared with any third party. We also provide you with the opportunity to remove your name from the mailing list if you desire to do so. It is our desire to not send unwanted mail to our donors. Please contact us if you wish to be removed from our mailing list.
All donors of Serve Denton can be assured that their personal information is held in the strictest of confidence. All employees and board members of Serve Denton will treat the information as safely and securely as is reasonably possible. The access of employees, board members and volunteers to personal donor information is limited, and will be solely based on the job function. This will only be available to individuals who understand the confidential nature of the information.
Our primary objectives in collecting donors’ personal information are to provide them with an efficient, customer service oriented experience; to send them information upon their request, and to thank them for supporting our mission. If you have any questions about this policy, please contact Serve Denton Executive Director, Pat Smith at psmith@servedenton.org.

What Information is Collected: Serve Denton uses various information from organizations or persons donating to the organization. The following types of donor information are collected and maintained:
• Contact information: individual or organization name, complete address, phone number, email address;
• Payment information: credit card number and expiration date, and billing information;
• Shipping information: name, organization/church, complete address;
• Bio information: involvement, connection to Serve Denton, etc.;
• Information concerning how you heard about Serve Denton;
• Information you wish to share: questions, comments, suggestions; and
• Your request to receive periodic updates: e.g., to individuals who request it, we will send periodic mailings related to specific fund-raising appeals and newsletters.

How Information is Used: Serve Denton uses your information to understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, communicate back to you, and update you on Serve Denton happenings. Credit card numbers are used only for donation or payment processing and are not retained for other purposes. We use the comments you offer to provide you with information requested, and we take seriously each recommendation as to how we might improve communication.
No Sharing of Personal Information. Serve Denton will not sell, rent, or lease your personal information to other organizations. The identity of all our donors will be kept confidential. Donations from individuals or organizations will not be publicly announced unless authorized by the donor. Use of donor information will be limited to the internal purposes of Serve Denton and only to further the activities and purposes of Serve Denton. Serve Denton does not disclose personal information regarding our donors to other organizations. Should Serve Denton wish to disclose or use any donor’s name or information in any way (i.e. in marketing materials or fundraising efforts), we will only do so with the donor’s permission.

Online Privacy Statement
We respect and value your privacy. Our Online Privacy Statement describes and applies to the information we collect from you when you visit this website. The terms “we”, “our”, and “us” in this Privacy Statement refer to Serve Denton. Our Privacy statement generally describes how we collect, use, and protect your information.

1. Information collected automatically. Every time you visit a website, some information is automatically collected from you. An example is information may include some or all of the following items: your computer’s Internet protocol (IP) address and/or domain; type and version of internet browser software and operating system use you; date, time, and duration of your Website access.

2. Information collected via cookies. “Cookies” are small text files that placed on your computer to distinguish you from other visitors to your website. The use of cookies is a standard practice among websites to track or collect information about your activities while using the website. We or our third-party service providers may place cookies or similar files on your hard drive for many of the reasons listed above while visiting Serve Denton. Some people do not know that cookies are being placed on their computers when they visit websites because browsers are typically set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can chose not to accept cookies. You can also delete cookies from your computer at any time by clicking the customize tab for your browser, clicking the setting, and deleting the cookies. Whether you choose to accept or delete the cookies, there are no harmful technical consequences/ risk to you.

Donor Bill of Rights
Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary quality of life. To ensure that philanthropy merits the trust and respect of the general public, and that donors and prospective donors can have full confidence in the non-profit organizations they are asked to support, we declare that all donors have these rights:
I. To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
II. To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgement in its stewardship responsibilities.
III. To have access to the organization’s most recent financial statements.
IV. To be assured their gifts will be used for the purposes for which they were given.
V. To receive appropriate acknowledgement and recognition.
VI. To be assured that the information about their donation is handled with the respect and with confidentiality to the extent provided by law.
VII. To expect that all relationships with individuals representing the organization of interest to donor will be professional in nature.
VIII. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
IX. To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
X. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

©2015, Association of Fundraising Professionals (AFP), all rights reserved. Reprinted with permission from the Association of Fundraising Professionals.

Customer Service

Serve Denton
Phone Number: (940) 735-3234
Email: info@servedenton.org

Authorize.net
Phone Number: (866) 682-4131

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