All donors of Serve Denton can be assured that their personal information is held in the strictest of confidence. All employees and board members of Serve Denton will treat the information as safely and securely as is reasonably possible. The access of employees, board members and volunteers to personal donor information is limited, and will be solely based on the job function. This will only be available to individuals who understand the confidential nature of the information.
Our primary objectives in collecting donors’ personal information are to provide them with an efficient, customer service oriented experience; to send them information upon their request, and to thank them for supporting our mission. If you have any questions about this policy, please contact Serve Denton Executive Director, Pat Smith at firstname.lastname@example.org.
What Information is Collected: Serve Denton uses various information from organizations or persons donating to the organization. The following types of donor information are collected and maintained:
• Contact information: individual or organization name, complete address, phone number, email address;
• Payment information: credit card number and expiration date, and billing information;
• Shipping information: name, organization/church, complete address;
• Bio information: involvement, connection to Serve Denton, etc.;
• Information concerning how you heard about Serve Denton;
• Information you wish to share: questions, comments, suggestions; and
• Your request to receive periodic updates: e.g., to individuals who request it, we will send periodic mailings related to specific fund-raising appeals and newsletters.
How Information is Used: Serve Denton uses your information to understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, communicate back to you, and update you on Serve Denton happenings. Credit card numbers are used only for donation or payment processing and are not retained for other purposes. We use the comments you offer to provide you with information requested, and we take seriously each recommendation as to how we might improve communication.
No Sharing of Personal Information. Serve Denton will not sell, rent, or lease your personal information to other organizations. The identity of all our donors will be kept confidential. Donations from individuals or organizations will not be publicly announced unless authorized by the donor. Use of donor information will be limited to the internal purposes of Serve Denton and only to further the activities and purposes of Serve Denton. Serve Denton does not disclose personal information regarding our donors to other organizations. Should Serve Denton wish to disclose or use any donor’s name or information in any way (i.e. in marketing materials or fundraising efforts), we will only do so with the donor’s permission.
Online Privacy Statement
We respect and value your privacy. Our Online Privacy Statement describes and applies to the information we collect from you when you visit this website. The terms “we”, “our”, and “us” in this Privacy Statement refer to Serve Denton. Our Privacy statement generally describes how we collect, use, and protect your information.
1. Information collected automatically. Every time you visit a website, some information is automatically collected from you. An example is information may include some or all of the following items: your computer’s Internet protocol (IP) address and/or domain; type and version of internet browser software and operating system use you; date, time, and duration of your Website access.
Donor Bill of Rights
Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary quality of life. To ensure that philanthropy merits the trust and respect of the general public, and that donors and prospective donors can have full confidence in the non-profit organizations they are asked to support, we declare that all donors have these rights:
I. To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
II. To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgement in its stewardship responsibilities.
III. To have access to the organization’s most recent financial statements.
IV. To be assured their gifts will be used for the purposes for which they were given.
V. To receive appropriate acknowledgement and recognition.
VI. To be assured that the information about their donation is handled with the respect and with confidentiality to the extent provided by law.
VII. To expect that all relationships with individuals representing the organization of interest to donor will be professional in nature.
VIII. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
IX. To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
X. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.
©2015, Association of Fundraising Professionals (AFP), all rights reserved. Reprinted with permission from the Association of Fundraising Professionals.